Morning musings to spark meaningful conversations.
Stop forcing technology on your customer that serve you, but not them! I drop in to my local Wells Fargo branch to get a document notarized and the teller at the counter directs me to scan the QR code on the poster nearby to get on their “digital waiting list.” I say “ok,” as myContinue reading “Stop Shoving Your Do-it-Yourself “Options” Down Our Throats!”
A year into this pandemic and there have been fortunate winners and profound losers. First and foremost, the winners are everyone who has not missed a paycheck since the pandemic hit. It’s not to suggest that business hasn’t been difficult and social isolation hasn’t taken a toll on all of us, but if you haveContinue reading “Don’t Posture. Don’t Gloat.”
People in business today speak often of the “optics” of a situation, a behavior or event. Of course, it’s just a fancy way of saying, “We’re worried how it’s going to look.” But the over-fixation on optics can be paralyzing and stifle innovation. The best ideas often come from disruptive ideas and alternatives to establishedContinue reading “Nobody Cares What You Look Like”
It’s been a year friends. A year! You’ve had ample time to revise your systems, your processes and policies. You’ve been exposed to amazing new innovations, conveniences and technologies to make your lives, and those of your customers easier. So stop using Covid 19 as an excuse for poor or reduced service. You know howContinue reading “Stop Using COVID as an Excuse!”
Something went wrong. Please refresh the page and/or try again.
Get new content delivered directly to your inbox.